AI integration

Connecting a language model, from OpenAI, Anthropic or Google, to the systems you already have. The model on its own knows nothing about your customers. Once it can read your CRM or your help articles, it can draft replies, summarise records or sort incoming email. The integration part is the plumbing, the permissions and the checks around it.

Yes. The trick (it's called RAG) is to search your documents first and hand the model only the relevant paragraphs with the question. So it answers from your help centre, not from half-remembered internet, and links the page it used. When it isn't sure, it says so and passes the chat to a person.

Stop sending everything to the biggest model. Sorting an email into five folders is a job for a small, cheap one. Prompts that repeat can be cached. Context the model never looks at can be cut. We time and price each task before and after every change, so you can see which one helped.

With the right setup, yes. Business plans from OpenAI, Anthropic and Google don't use your data for training, so check that first. We also strip out anything personal the model doesn't need (a phone number rarely helps it sort an email), log what was sent where, and check data residency if it matters.

We do, because otherwise you'd be ringing us every time a prompt needs changing. Developers, product people and testers get hands-on sessions on writing prompts, testing output and picking models. You keep the diagrams, runbooks and dashboards we used.