Services
AI chatbots that answer with certainty and act with context
We build conversational agents that understand your domain, reference verifiable sources, and trigger the right downstream workflows. From discovery to reinforcement, Zenoware keeps compliance, customer experience, and operational metrics front and centre.
Delivery phases tuned for safe automation
Each phase ends with tangible artefacts your teams can reference—intent matrices, prompt libraries, evaluation dashboards, and runbooks that keep humans in the loop.
Discovery & compliance framing
Dialogue- Shadow service desks and review knowledge bases to map intents, escalation paths, and compliance guardrails.
- Select retrieval corpora, redaction strategies, and evaluation metrics aligned with risk appetite.
Conversation architecture & build
Dialogue- Design prompt hierarchies, fallback flows, and human handoff triggers across chat, voice, and in-product surfaces.
- Engineer retrieval pipelines, tool calling, and auditing so the chatbot explains its answers and logs context.
Pilot, reinforce, and scale
Dialogue- Run closed pilots with analytics on containment, CSAT, and regulatory exceptions before wider rollout.
- Deploy continuous evaluation, feedback ops, and reinforcement loops to keep answers fresh and responsible.
Grounded in your data estate
RAG pipelines, policy filters, and structured response formats keep every chat anchored to trusted content.
Agent workflows, not toy demos
Integrate workflow automation, CRM updates, and ticketing hooks so conversations trigger real outcomes.
Governance from day zero
Evaluation harnesses, red-team scripts, and data residency checks ensure bots stay audit-ready.
Human experience obsessed
Conversation design, tone guides, and escalation rituals keep support teams confident in every handoff.
Industry signals backing the approach
Organisations that tie conversational AI to knowledge bases and human workflows see up to 30% reductions in handle time.
McKinsey Global InstituteTrust grows when bots disclose confidence, cite sources, and make escalation effortless for customers.
Gartner Customer Service & Support SummitHigh-performing chatbot teams pair rigorous evaluation with continuous content refresh and frontline feedback loops.
Zendesk CX Trends